Román matrica (Rovinietă)

Version 1.0 · Last updated: 25 August 2026 · PICONET SRL

0. Our status — Declaration of independence

0.1. Who we are

The tpark.io website is operated by PICONET SRL (VAT no. RO15955413, J35/2850/2003), an independent private service. We provide a commercial service for processing, obtaining and rapidly delivering the electronic vignette (the national road usage tariff), which we obtain for your vehicle through distributors authorised by the National Company for Road Infrastructure Administration - S.A. („CNAIR”).

0.2. What we are NOT

• We are NOT CNAIR.
• We are NOT a governmental institution or a public authority.
• We are NOT affiliated with, representatives of, partners of or authorised distributors of CNAIR.
• We do NOT issue the vignette — the sole official issuer is CNAIR, through the SIEGMCR information system.

0.3. The official CNAIR website

The official website for purchasing the vignette is www.erovinieta.ro. The complete list of CNAIR authorised distributors is available at www.cnadnr.ro/ro/puncte-de-distributie. You always have the alternative of purchasing the vignette directly from the official portal or from an authorised distributor, without using our services.

0.4. The commercial model — own name, own risk

We act in our own name and on our own account and risk. We pre-finance the purchase of the vignettes from our own capital and we bear the commercial risk in full (non-collection, chargeback, impossibility of delivery). We do NOT act as your agent or representative — we provide you with a result (a valid vignette + the related service) for a price of our own. The vignette obtained through CNAIR authorised distributors is a VALID vignette, registered in the official CNAIR database (SIEGMCR), identical to one purchased directly from the official portal.

0.5. The price — transparent

The total price includes, displayed separately, before payment:

• (a) the official CNAIR usage tariff — for the relevant category and period (regulated tariff). We pay it to the CNAIR authorised distributor from our own funds.
• (b) our service fee — for processing, data verification, obtaining the vignette, rapid delivery and the related support. This is PICONET SRL's revenue for the service actually provided. All amounts include 21% VAT.

Our price is higher than the official CNAIR tariff; the difference is the service fee (b), displayed explicitly before payment. We do NOT hide the mark-up. The service fee is displayed separately in the cart page before the payment is completed, on the tax invoice and in the automatically generated Service Agreement.

0.6. Legal basis

The service is provided on the basis of the Civil Code (Law 287/2009 — service agreement), Government Emergency Ordinance 34/2014 on consumer rights and Law 363/2007. The service fee (b) is freely set by us, as the price of the commercial service provided. The tariff (a) is the regulated one, paid to the CNAIR authorised distributor from our own funds.

0.7. The customer's informed choice

By using this website and placing an order, you confirm that: you have read and understood this declaration of independence; you are aware that tpark.io is NOT the official CNAIR website; you know the alternative of buying directly from www.erovinieta.ro or from an authorised distributor; you understand that our price is higher because it includes our service fee; you expressly request the provision by PICONET SRL of the commercial service of processing, obtaining and delivering the vignette.

1. Acceptance of the Terms

These Terms and Conditions become binding only when you accept them explicitly, by ticking the dedicated checkbox — when completing the order at checkout and, where applicable, when creating an account. If you do not agree with any of these terms, please do not tick the acceptance checkbox and do not complete the order.

1.1. Ways of acceptance

• Explicit ticking: during the checkout process, by ticking the „I have understood and I agree” checkbox — not pre-selected — before completing the order.
• Creating an account: by ticking the acceptance checkbox when registering on the platform.

For each acceptance we record the version of the Terms and Conditions, the date and time, as well as the IP address, as proof of consent.

1.2. Legal capacity

By using our services, you declare that you are at least 18 years old and have full legal capacity to enter into contracts under Romanian law. Minors may use the services only with the consent and under the supervision of their parents or legal guardians.

1.3. Changes to the terms

We reserve the right to amend these terms at any time. Continued use of the website after the changes are published constitutes acceptance of the new terms.

2. Contracting Parties

2.1. Provider

• PICONET SRL
• VAT no.: RO15955413
• Registration no.: J35/2850/2003
• Registered office: str. Gh. Doja, nr. 11, Timisoara, Romania
• Email: suportrovinieta@tpark.io
• Phone: +40722109209

2.2. Beneficiary (Customer)

The natural or legal person who purchases services through the tpark.io platform and accepts these Terms and Conditions.

3. Subject of the Contract

The subject of this contract is the provision of services for purchasing and delivering electronic vignettes for vehicles, in accordance with the legal provisions in force. The services offered include:

• MANUAL purchase of electronic vignettes — the Provider purchases manually and individually each vignette requested by the customer, through the official CNAIR platforms or other authorised platforms. The process involves human intervention for every order.
• Data processing and verification — manual verification and correct entry of the vehicle data (registration plate, chassis/VIN number) into the official CNAIR system.
• Delivery of the electronic document — provision of the electronic document certifying the purchase of the vignette, by email and in the tpark.io dashboard.
• Customer support — technical support for questions regarding the process and the documentation.

The Provider does not issue vignettes automatically. For this reason a charge is applied for the processing service (detailed in the invoice and the contract), which covers: manual processing, data verification and electronic delivery. The electronic vignette is issued exclusively by the competent authorities (CNAIR).

4. Price and Payment

4.1. Price components

The total price of the service is displayed transparently when the order is placed and includes:

• Vignette price (CNAIR): the official price according to the CNAIR tariffs in force at the time of purchase.
• Manual processing service: the cost of purchasing the vignette manually, processing and verifying the data, entering it into the CNAIR system and electronic delivery. The exact amount is detailed in the invoice and the contract.

The final price displayed in the cart is the total price you will pay. There are no additional charges or hidden costs when completing the order.

4.2. Payment methods

Bank card (Visa, Mastercard) through the secure PayU payment processor, bank transfer or other methods available in the checkout platform.

4.3. Payment conditions

Payment is made in full before the service is provided. The order is processed only after the payment is confirmed. If the payment is not made within 24 hours of placing the order, the order will be cancelled automatically. All prices are expressed in RON and include VAT in accordance with the legislation in force.

5. Delivery of the Services

5.1. Delivery time

The services are delivered immediately after the payment is confirmed. The electronic document certifying the purchase of the vignette will be available in the customer's dashboard on the tpark.io platform.

5.2. Delivery methods

• Email: the electronic document is sent automatically to the address provided.
• Dashboard: permanent access to the documentation through the customer account.

5.3. Validity

The electronic vignette becomes valid according to the start date selected by the customer when placing the order. The validity period is determined by the type of vignette purchased (1 day, 7 days, 10 days, 30 days, 60 days, 90 days or 12 months).

6. Right of Withdrawal and Cancellations

6.1. Right of withdrawal

Pursuant to art. 16 letter a) of Government Emergency Ordinance 34/2014 on consumer rights, you lose your 14-day right of withdrawal once the service has been fully performed, which happens in full and immediately after the payment is confirmed. For this purpose, at checkout you tick a separate checkbox, not pre-selected: „I expressly request the immediate commencement and performance of the service and I confirm that I lose my 14-day right of withdrawal once the service has been fully performed (art. 16 letter a of GEO 34/2014).” This request is also reflected in the confirmation sent on a durable medium (email).

6.2. Cancellation conditions

You may request the cancellation of the order and a full refund only if: the request is made at least 24 hours before the start date of the vignette's validity; the vignette has not already been generated and registered in the CNAIR system; the cancellation request is sent in writing to suportrovinieta@tpark.io.

6.3. Impossibility of cancellation after performance

Once the vignette has been purchased manually by our operators and delivered to you: the order CANNOT be cancelled (the vignette is already registered in the CNAIR system); refunds CANNOT be requested; the data CANNOT be modified (registration plate, period or other details); it CANNOT be transferred to another vehicle.

Exception: if the cancellation is requested at least 24 hours before the start date of the validity and the vignette has not already been generated in the CNAIR system, the refund is made within a maximum of 14 working days from the date of the request, using the same payment method used for the purchase.

7. Customer Obligations

7.1. Providing correct data

The customer is obliged to provide correct and complete data about the vehicle: registration plate (as per the vehicle registration certificate), chassis/VIN number (if requested), the correct vehicle category and the country of registration.

7.2. Data verification and responsibility

The customer is solely responsible for the accuracy of the data entered. The Provider purchases the vignette with exactly the data supplied by the customer. If the data is incorrect (wrong registration plate, incorrect vehicle category, erroneous chassis number, etc.), the vignette will be invalid and cannot be cancelled or modified after issuance.

The Provider is NOT liable for: invalid vignettes caused by incorrect data supplied by the customer; traffic fines resulting from invalid vignettes; damages or expenses caused by entering erroneous data; the impossibility of using the vignette because of incorrect data.

Recommendation: check the vignette data at least 24 hours before use, by accessing the dashboard or the confirmation email. In case of an error, contact us immediately.

7.3. Compliant use

The customer undertakes to use the vignette for its lawful purpose and to comply with the road regulations in force in Romania.

8. Confidentiality and processing of personal data (GDPR)

8.1. Data processed

In accordance with Regulation (EU) 2016/679 (GDPR) and Law no. 190/2018, we process: identification data (surname, first name, personal numeric code/VAT no.); contact data (email, telephone, address); vehicle data (registration plate, chassis/VIN number, category); payment data (processed by PayU); technical data (IP address, user agent, session data).

8.2. Purpose of the processing

Performance of the service agreement; purchasing the vignette through the official CNAIR platforms; issuing the tax invoice; communication with the customer (order confirmation, technical support); compliance with legal obligations (retention of accounting documents, archiving of contracts).

8.3. Data security

SSL/TLS encryption for all communications; secure storage in protected databases; access restricted to authorised personnel only; regular backups and recovery procedures.

8.4. Your rights

You have the right of access to your personal data, the right to rectification, the right to erasure („the right to be forgotten”), the right to restriction of processing, the right to data portability and the right to lodge a complaint with the ANSPDCP. To exercise your rights, write to us at suportrovinieta@tpark.io.

9. Liability and Warranties

9.1. Delivery risk

If the vignette cannot be delivered for any reason (including through the fault of the authorised distributor or of CNAIR), we refund the amount paid in full within a maximum of 14 days, using the same payment method. You are under no obligation to approach the distributor, CNAIR or any third party — the relationships with our suppliers are exclusively the responsibility of PICONET SRL, which bears in full the commercial risk of obtaining the vignette.

9.2. Limitations of liability

The Provider's liability is limited to the value of the service purchased. The Provider is not liable for: indirect damages (loss of profit, traffic fines, travel expenses); data entry errors (wrong registration plate, incorrect vehicle category); malfunctions of the official CNAIR platforms; CNAIR tariff changes subsequent to placing the order; improper use (driving without a valid vignette because of late verification).

9.3. Warranties

The Provider warrants that: the services are provided professionally and in accordance with market standards; the data is processed correctly and transmitted to the official CNAIR system; the electronic documentation is provided immediately after the payment is confirmed; customer support is available for clarifications and technical assistance.

9.4. Exceptions to the limitation of liability

The Provider's liability is not limited in the case of intent or gross negligence, of causing bodily harm or of breaching fundamental legal obligations.

10. Complaints Procedure

10.1. Filing a complaint

Complaints may be sent by email to suportrovinieta@tpark.io, through the online form in the „Contact” section of the website or by post, to the address: PICONET SRL, str. Gh. Doja, nr. 11, Timisoara, Romania.

10.2. Filing deadline

Complaints must be filed within a maximum of 14 calendar days from the date the problem was identified or from the performance of the service.

10.3. Handling the complaint

The Provider undertakes to confirm receipt of the complaint within a maximum of 24 hours, to provide a substantive response within a maximum of 5 working days and to propose appropriate solutions for resolving the reported problem.

10.4. Alternative dispute resolution (ADR)

If no agreement is reached, consumers may turn to the ODR platform (ec.europa.eu/consumers/odr), to the ANPC (the Romanian National Authority for Consumer Protection) or to the conciliation commissions organised within the ANPC.

11. Force Majeure

11.1. Definition

Force majeure means any external, unforeseeable, absolutely insurmountable and unavoidable event which prevents the total or partial performance of the contractual obligations, including: natural disasters (earthquakes, floods, fires); wars, states of siege, riots; epidemics, pandemics; general strikes, transport blockades; major failures of telecommunications or electricity networks; large-scale cyber attacks; major legislative changes affecting the service.

11.2. Effects

The affected party is exempt from liability for the non-performance of its obligations, the performance deadlines are suspended for the duration of the event, and the affected party will notify the other party within a maximum of 5 days from the occurrence of the event.

11.3. Termination

If the force majeure event lasts more than 30 days, either party may terminate the contract without any obligation to pay compensation. In this case, the Provider will refund the amounts paid for the services not performed.

12. Termination of the Contract

The contract terminates in the following situations:

• Full performance: upon the successful delivery of the electronic document and the expiry of the vignette's validity period.
• Non-payment: if the payment is not confirmed within 24 hours of placing the order.
• Termination for fault: in the event of a serious breach of the contractual obligations by either party.
• Force majeure: in situations that prevent the performance of the contract.

13. Intellectual Property

The entire content of the tpark.io website is protected by copyright and intellectual property rights under Romanian and international law. Any unauthorised copying, reproduction, distribution or use may give rise to civil and criminal liability.

13.1. Copyright

All elements of the website — the source code, the design and layout, the texts and content, the logos and branding, the images and graphics, the database and information structure, the algorithms and business processes — are the exclusive property of PICONET SRL or are used under licence, and are protected by Law no. 8/1996, Directive 2001/29/EC and the international conventions (Berne, WIPO, TRIPS).

13.2. Prohibited uses

Without the prior written consent of PICONET SRL, the following are strictly prohibited: copying the source code; automated scraping and crawling; reproducing the texts; cloning the design; using the tpark.io name or the logos; redistributing the content; creating derivative works.

13.3. Legal consequences

The infringement of intellectual property rights will give rise to civil claims for damages, criminal complaints under art. 139-143 of Law 8/1996, DMCA/Notice and Takedown requests to hosting providers and search engines, reports to the competent authorities (ORDA, ANPC, Police) and the full recovery of legal costs.

13.4. Monitoring

We use monitoring technologies to detect infringements: web monitoring for copies of our content, digital watermarking and fingerprinting, logging of suspicious activity (scraping, automated access), cooperation with specialised agencies.

13.5. Permitted exceptions

The following are permitted exclusively: viewing and using the website for the purpose of purchasing vignettes; sharing links to the website (without framing or embedding); short quotations for information purposes, with attribution of the source and a link to the original.

14. Other Provisions

14.1. Additional liability

The Provider is not responsible for: errors in the data supplied by the customer (incorrect registration plate, wrong VIN); changes to the CNAIR tariffs subsequent to placing the order; malfunctions of the official CNAIR platforms outside our control; improper use of the vignette by the customer.

14.2. Applicable law

This contract is governed by Romanian law, in particular: the Romanian Civil Code (Law 287/2009), art. 1166-1649 on obligations; Government Emergency Ordinance 34/2014 on consumer rights; Regulation (EU) 2016/679 (GDPR); Law no. 190/2018 on the protection of personal data.

14.3. Dispute resolution

Any disputes will be settled amicably. If no agreement is reached, the disputes will be settled by the competent courts of Romania. Consumers may also turn to the online dispute resolution platform (ODR): ec.europa.eu/consumers/odr.

14.4. Changes to the terms and conditions

The Provider reserves the right to amend these Terms and Conditions. Customers will be notified by email or by publication on the website. The changes enter into force on the date they are published on the website.

15. Electronic Signatures and the Service Agreement

15.1. Acceptance during the checkout process

By ticking the checkbox accepting the Terms and Conditions and completing the order, you confirm that: you have read and fully understood these Terms and Conditions; you accept all the clauses set out above; you agree to the immediate commencement of the performance of the service after the payment is confirmed; you lose your right of withdrawal once the service has been fully performed, pursuant to art. 16 letter a) of GEO 34/2014.

15.2. The Service Agreement

For each completed order, the system automatically generates an individual Service Agreement, personalised with your data and your vehicle's data. This agreement is generated when the order is confirmed and is available for download, contains all the details of the transaction (customer data, vehicle data, price as per the invoice, validity period), is signed electronically by accepting the terms at checkout and completing the payment, and can be viewed and downloaded in PDF format at any time.

15.3. Legal validity

The electronic acceptance and the generated agreement have full legal effect pursuant to Law 455/2001 on the electronic signature, the eIDAS Regulation (EU 910/2014) and art. 1240-1242 of the Civil Code on the form of contracts. For each agreement, the system automatically records: the date and time of acceptance, the IP address, the browser used and all the details of the transaction. This data constitutes proof of your consent and is retained in accordance with legal requirements.